twcbet Privacy Policy

1. Who We Are

This Privacy Policy is issued by twcbet (hereinafter "twcbet", "the Company", "we", "us", "our"), the operator of the online betting and casino platform accessible at twcbet.win. twcbet is an international online gaming operator holding a licence from an international gaming authority and operating its services for English-speaking players in Malaysia and other permitted jurisdictions.

twcbet is the data controller in respect of personal data collected through the Platform. For the purposes of this Policy, "personal data" refers to any information that identifies or could reasonably be used to identify a natural person, whether directly or indirectly.

This Policy applies to personal data collected through the twcbet website at twcbet.win, including via the account registration process, login activity, transaction processing, customer support interactions, and any promotional or loyalty programme participation.

2. Personal Data We Collect

twcbet collects personal data through a number of channels. The categories of data collected, and the context in which they are collected, are set out below.

3. How We Use Your Personal Data

twcbet processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your twcbet member account, including authentication and session management.
• Service delivery: Processing your bets, deposits, and withdrawals; delivering sports betting, live casino, and slots products in MYR; awarding bonuses and loyalty rewards.
• Identity and age verification: Complying with KYC obligations required under our international gaming licence, including verification that all account holders are aged 21 or above.
• Anti-money laundering and fraud prevention: Screening transactions for suspicious activity, complying with AML obligations, and investigating suspected fraud or account misuse.
• Customer support: Responding to your enquiries via live chat or email; maintaining records of support interactions for quality assurance.
• Responsible gaming compliance: Monitoring account activity for indicators of problem gambling behaviour and enforcing player-selected limits, cooling-off periods, and self-exclusions.
• Marketing communications: Sending you promotional emails, bonus notifications, and platform updates where you have provided consent or where permitted under applicable law. You may opt out at any time.
• Analytics and platform improvement: Analysing aggregated, anonymised usage data to improve the Platform's performance, design, and product offering.
• Legal compliance: Meeting our obligations under applicable laws and our gaming licence terms, including responding to lawful requests from regulatory authorities.

4. Legal Basis for Processing

twcbet processes personal data under the following legal bases:

• Contractual necessity: Processing required to perform the contract between twcbet and you as an account holder — including account management, bet settlement, deposit and withdrawal processing, and customer support.
• Legal obligation: Processing necessary to comply with our obligations under international gaming licensing requirements, including KYC, AML screening, and age verification.
• Legitimate interests: Processing carried out for the legitimate interests of twcbet or a third party, including fraud prevention, security monitoring, responsible gaming enforcement, and platform analytics, where those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on consent as the basis for processing — primarily in relation to direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Data Sharing and Disclosure

twcbet does not sell, rent, or trade your personal data to third parties for commercial gain. We may share your personal data with the following categories of third party in the circumstances described:

• Payment service providers: Touch n Go eWallet, Boost, FPX banking networks, Visa, and Mastercard, as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security obligations.
• Game content and platform providers: Evolution Gaming, Pragmatic Play, PG Soft, and similar licensed providers receive session data necessary to deliver game content and verify outcomes. No financial account data is shared beyond what is necessary for game session authentication.
• KYC and AML compliance service providers: Third-party identity verification and screening services engaged by twcbet to fulfil its KYC and AML obligations under its gaming licence.
• Regulatory and law enforcement authorities: twcbet will disclose personal data to relevant authorities where required to do so by law, court order, or as directed by the applicable gaming regulatory body.
• Fraud prevention agencies: Shared indicators of fraudulent or suspicious activity where required for the protection of twcbet and its players.

6. Cookies and Tracking Technologies

twcbet uses cookies and similar tracking technologies on the Platform for the following purposes:

6.1 Strictly Necessary Cookies

These cookies are required for the Platform to function and cannot be disabled. They include session authentication tokens, login persistence cookies (where "Remember me" is selected), and security cookies that protect against cross-site request forgery.

6.2 Functional Cookies

These cookies remember your preferences — such as language settings, display preferences, and last-viewed game categories — to improve your experience on the Platform.

6.3 Analytics Cookies

twcbet uses privacy-configured analytics tools to collect aggregated, anonymised data about how players navigate the Platform. This data informs product development decisions. No individually identifiable data is used for analytics reporting.

You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies may impair the functionality of the Platform, including your ability to log in to your twcbet account.

7. Data Retention

twcbet retains personal data for as long as is necessary for the purposes set out in this Policy, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five (5) years from the date of account closure or last transaction, as required under international gaming and AML regulations.
• KYC and identity documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Customer support communications: Retained for two (2) years from the date of the interaction, unless the subject matter relates to an active dispute or regulatory matter.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter to evidence the withdrawal.
• Technical and access logs: Retained for up to twelve (12) months for security monitoring purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is not practicable, data is archived under strict access controls.

8. Your Rights in Respect of Your Personal Data

Subject to applicable law and our legal obligations (including our gaming licence requirements), you have the following rights in respect of personal data held by twcbet:

• Right of access: You may request a copy of the personal data twcbet holds about you, together with information about how it is processed.
• Right of rectification: You may request correction of inaccurate or incomplete personal data held by twcbet.
• Right of erasure ("right to be forgotten"): You may request deletion of your personal data in certain circumstances. Note that twcbet is required by its gaming licence to retain certain data for prescribed periods; erasure requests cannot override those mandatory retention obligations.
• Right to restrict processing: You may request that twcbet restricts processing of your personal data in defined circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that personal data be provided to you in a structured, machine-readable format.
• Right to object: You may object to processing of your personal data carried out on the basis of twcbet's legitimate interests. You have an absolute right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact the twcbet support team via live chat or by emailing [email protected]. We will respond to verified requests within 30 days. Complex or voluminous requests may require up to an additional 60 days; in such cases we will notify you of the extended timeframe.

9. Data Security

twcbet implements a layered information security programme to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures in place include:

• SSL/TLS encryption of all data in transit between your browser and twcbet servers;
• Encryption of sensitive data at rest, including identity documents and payment references;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication for internal staff systems with access to personal data;
• Regular security assessments, penetration testing, and vulnerability management;
• Incident response procedures for the timely detection, containment, and notification of any personal data breach.

Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, twcbet will notify affected players and relevant authorities in accordance with applicable requirements.

10. Children's Privacy

The twcbet Platform is not directed at individuals under the age of 21. twcbet does not knowingly collect personal data from any person under 21 years of age. Age verification is a mandatory step prior to any withdrawal being processed.

If twcbet becomes aware that personal data has been collected from an individual under the age of 21, the account will be suspended immediately, all funds will be withheld in accordance with the twcbet Terms and Conditions, and the personal data will be deleted from our systems in a timely manner.

If you believe that a minor may have opened or be using a twcbet account, please contact our support team immediately via live chat.

11. International Data Transfers

As an international online gaming operator, twcbet may transfer personal data to service providers or subprocessors located in jurisdictions outside Malaysia. Such transfers are undertaken only where:

• The recipient jurisdiction provides an adequate level of data protection as assessed by relevant authorities; or
• Appropriate safeguards are in place, such as standard contractual clauses or binding corporate rules; or
• The transfer is necessary for the performance of the contract between you and twcbet (for example, to process a payment via an international card network).

Where personal data is transferred internationally, twcbet ensures that equivalent protection is applied to that data as is described in this Privacy Policy.

12. Amendments to This Privacy Policy

twcbet reserves the right to update or revise this Privacy Policy at any time. Where changes are material, twcbet will provide notice to registered Players via email or in-platform notification prior to the effective date. The "Last updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the twcbet Platform following any update to this Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the Platform and contact our support team to close your account.

13. How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data twcbet holds about you, please contact our Data Support Team:

• Live Chat: Available 24/7 on-site. Average first response: 3–5 minutes.
• Email: [email protected]

Please clearly describe your request and, where relevant, the specific personal data or processing activity to which your enquiry relates. For account-specific requests, you will be required to verify your identity before we action the request.