twcbet Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions (hereinafter "Terms") constitute a legally binding agreement between you ("the Player", "User", "you") and twcbet (hereinafter "twcbet", "the Company", "we", "us") governing your use of the twcbet website accessible at twcbet.win and all associated services, products, and functionalities provided thereon (collectively, the "Platform").

By accessing the Platform, creating an account, or placing any wager, bet, or stake through twcbet, you unconditionally accept these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the Platform.

These Terms should be read in conjunction with the twcbet Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and twcbet.

2. Eligibility and Age Restriction

Access to and use of the twcbet Platform is subject to the following eligibility requirements, all of which must be satisfied at all times during your use of the Platform:

• You must be at least 21 years of age. twcbet enforces a strict minimum age of 21 for all account holders, consistent with the requirements applicable under the international gaming authority licensing framework under which twcbet operates.
• You must be acting on your own behalf and not on behalf of any third party.
• You must not be a resident of any jurisdiction in which access to online gaming is explicitly prohibited by applicable law. It is your sole responsibility to ascertain whether participation in online gambling is lawful in your jurisdiction of residence.
• You must not be a current employee, director, officer, or agent of twcbet or any of its affiliated companies, nor an immediate family member of any such person.
• You must not have been previously excluded or self-excluded from the twcbet Platform or any related services.

Players in Malaysia are reminded that online gambling regulation in Malaysia is governed by the Common Gaming Houses Act 1953, the Betting Act 1953, and related legislation. It is the Player's sole and personal responsibility to ensure their participation in the twcbet Platform complies with applicable Malaysian laws. twcbet makes no representation that its services are lawful in any particular jurisdiction.

3. Account Registration and Know Your Customer (KYC)

To access the full range of twcbet services — including placing bets, accessing the live casino, and processing withdrawals — you must register a member account.

3.1 Registration Requirements

• Each individual may hold only one (1) account on the twcbet Platform. Multiple accounts held by the same individual are prohibited and will result in account closure and forfeiture of balances.
• You must provide accurate, complete, and truthful information during registration, including your full legal name, date of birth, and a valid email address.
• You are responsible for maintaining the security and confidentiality of your account login credentials. twcbet accepts no liability for losses arising from unauthorised account access attributable to your failure to maintain credential security.

3.2 KYC Verification

As part of twcbet's compliance obligations under its international gaming licence and anti-money laundering (AML) framework, all accounts are subject to Know Your Customer verification prior to processing any withdrawal. KYC verification requires submission of:

• A copy of a valid government-issued photo identification document (e.g., Malaysian MyKad, passport, or driver's licence);
• Proof of address issued within the last three (3) months where applicable; and
• Proof of payment method ownership, as may be required at twcbet's discretion.

twcbet targets completion of standard KYC reviews within 24 hours of document submission. The Company reserves the right to suspend withdrawal processing pending KYC completion without liability to the Player.

4. Deposits and Withdrawals

4.1 Deposits

Deposits to your twcbet account may be made using the payment methods available on the Platform at any given time, which currently include Touch n Go eWallet, Boost, FPX (online banking via Maybank, CIMB, Public Bank, and other participating institutions), Visa, and Mastercard. All deposits are subject to minimum and maximum limits as published on the Platform.

twcbet does not charge deposit processing fees. However, your payment provider may levy charges, for which twcbet accepts no responsibility. Deposits are credited to your account in MYR.

4.2 Withdrawals

Withdrawals are subject to the following conditions:

• Completion of KYC identity verification as described in Section 3.2;
• Satisfaction of any applicable bonus wagering requirements prior to withdrawal of bonus-derived funds;
• Withdrawal to the same payment method used for deposit, where applicable, as a condition of twcbet's AML framework;
• Minimum withdrawal amounts as specified on the Platform.

Verified accounts in good standing typically receive MYR withdrawals to Touch n Go eWallet or Boost within 30 minutes. FPX bank transfers may take up to one (1) business day depending on the receiving bank's processing schedule. twcbet accepts no responsibility for delays attributable to third-party payment processors.

4.3 Anti-Money Laundering

twcbet operates strict AML procedures. Any transactions identified as suspicious may be reported to relevant authorities as required under applicable international gaming regulations. Accounts suspected of money laundering will be immediately suspended pending investigation, and any funds subject to investigation may be withheld indefinitely.

5. Betting Rules

All bets placed on the twcbet Platform are subject to the following general rules, in addition to any product-specific rules applicable to sports betting, live casino, or slot games:

• Bets are accepted at the odds displayed at the time of bet placement. twcbet reserves the right to void bets placed at clearly erroneous odds resulting from a technical error.
• All bets are final once confirmed by the Platform. Confirmed bets may not be cancelled, amended, or reversed except where explicitly permitted under applicable event-specific rules.
• twcbet reserves the right to impose individual account betting limits at its sole discretion, including without notice, where it has reason to believe that a Player is engaging in arbitrage, matched betting, or other advantage-play strategies that are detrimental to the integrity of the Platform.
• In the event of a dispute regarding the outcome of a sporting event, the official result as declared by the relevant governing body shall be definitive.
• twcbet reserves the right to void, suspend, or delay settlement of any bet where the outcome of an event is subject to official investigation, protest, or appeal.

6. Bonuses and Promotions

From time to time, twcbet may offer bonuses, free bets, cashback offers, and other promotional incentives to Players. All bonuses and promotions are subject to specific terms published alongside each offer, and the following general conditions:

• Bonuses may only be claimed by Players who meet the eligibility criteria specified for each offer. Each offer may be claimed once per Player unless otherwise stated.
• Bonus funds are subject to wagering requirements before they or any winnings derived therefrom may be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 30x) and must be completed within the validity period stated.
• twcbet reserves the right to withdraw, modify, or cancel any bonus at any time without prior notice if it has reasonable grounds to believe the bonus is being misused, exploited, or obtained through fraudulent means.
• Multiple accounts, use of virtual private networks (VPNs), or the use of third-party betting software to exploit bonus terms constitutes a material breach of these Terms and will result in account closure and forfeiture of all balances.

7. Responsible Gaming

twcbet is committed to promoting responsible gambling across all aspects of its operations. The Company provides the following player protection tools, accessible at any time via account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Players may set maximum loss thresholds over defined periods.
• Session Time Reminders: Players may configure time-in-session alerts.
• Cooling-Off Period: A temporary suspension of account access for a period chosen by the Player, during which no bets may be placed and no deposits accepted.
• Self-Exclusion: Permanent or long-term exclusion from the Platform is available upon request. Self-exclusion requests are processed within 24 hours and cannot be reversed for the duration of the exclusion period.

If you are concerned about your or another person's gambling behaviour, please visit our Responsible Gaming page for guidance and resources.

8. Prohibited Conduct

The following activities are strictly prohibited on the twcbet Platform and will result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where required:

• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Opening or operating multiple accounts;
• Using the Platform for the purpose of money laundering, financial fraud, or any other criminal activity;
• Collusion, match-fixing, or any conduct that undermines the integrity of any event on which bets are placed;
• Use of automated betting software, bots, scrapers, or any other tool that enables non-human interaction with the Platform;
• Accessing the Platform via VPN or proxy services in circumvention of geographical restrictions;
• Exploiting technical errors, bugs, or system glitches for financial gain. Any winnings derived from such exploitation will be voided.

9. Intellectual Property

All content available on the twcbet Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the overall design and compilation thereof, is the property of twcbet or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, transmit, or otherwise exploit any content from the Platform without the prior written consent of twcbet.

10. Limitation of Liability

To the maximum extent permitted by applicable law, twcbet shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, data, or goodwill;
• Service interruptions, technical failures, or delays;
• Unauthorised access to your account resulting from your failure to maintain credential security;
• Acts or omissions of third-party payment processors;
• Any decision made in reliance on information published on the Platform.

twcbet's aggregate liability to any Player in connection with any claim arising under or related to these Terms shall not exceed the total net deposits made by that Player in the 30-day period immediately preceding the event giving rise to the claim.

11. Amendments to These Terms

twcbet reserves the right to amend, revise, or update these Terms at any time at its sole discretion. Where an amendment is material, twcbet will endeavour to provide reasonable notice to registered Players via email or in-platform notification prior to the effective date of the change. The "Last updated" date at the top of this page will be revised to reflect the date of the most recent amendment.

Your continued use of the Platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and, if applicable, close your account.

12. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the jurisdiction in which twcbet holds its international gaming licence. twcbet and the Player each irrevocably agree that the courts of that jurisdiction shall have exclusive jurisdiction to settle any dispute or claim arising under these Terms.

In the event of a dispute between you and twcbet regarding the outcome of a bet, balance discrepancy, or account action, you must first contact twcbet's customer support team to seek resolution. Formal dispute escalation procedures, including reference to the applicable gaming authority's dispute resolution mechanism, are available if internal resolution is not achieved.

13. Contact Information

For any questions, clarifications, or concerns regarding these Terms and Conditions, or to exercise any rights set out herein, please contact the twcbet support team:

• Live Chat: Available 24/7 via the on-site chat widget. Average response time: 3–5 minutes.
• Support Email: [email protected] (plain text — not a clickable link)

All written correspondence should be in English. For account-specific queries, please have your registered username and account verification documents available to facilitate prompt handling.